This Course covers everything you need to know in order to pass the ITIL Foundation exam.
Section 1: An overview that introduces the basic concepts of Service Management and good practice, the ITIL framework, the Service Lifecycle and some of the key ITIL concepts such as processes and functions.
Section 2: A view of each of the five stages of the lifecycle from Service Strategy to Continual Service Improvement.
Section 3: The core of the course with a lecture describing each of the ITIL processes and functions are Easy, Simple and Powerful to learn and take up the ITIL Certifications.